ATTEND VRDC

| REGISTRATION POLICIES

Cancellations and Substitutions

If you need to cancel your conference registration you may do so for a full refund, less a $300.00 service charge, until Friday, October 7, 2016. Attendees who register prior to or after the deadline date, who do not cancel in writing by the deadline date are liable for the pass cost and will be charged for the full registration fee. Sorry, no refunds are available for no-shows. If you are unable to attend the event, we recommend that you send a substitution in your place. Changes to registrations must be presented in written form. Please download the Registration Update Form and email a completed cancellation, change or substitution request to vrdcregistration@ubm.com, fax a copy to (415) 947-6011, or mail your request to:

Events Registration Services Group
VRDC 2016
303 Second Street
Suite 900 South Tower
San Francisco, CA 94107

Sorry, requests received after Friday, October 7, 2016 cannot be accommodated. Upgrade pass requests must be submitted in writing and faxed to (415) 947-6011 along with payment information for the difference in value.

Program Changes

The UBM Tech Game Network, producers of the VRDC, reserve the right to make changes in the programs and speakers, or to cancel sessions if enrollment criteria are not met, or when conditions beyond its control prevail. Seating for all sessions and programs is on a first-come, first-served basis. Recording devices and cameras, still or video, are prohibited.

Event Badges

Badges will not be mailed in advance of the event. To check in for your badge, you will need to use the same email address used when you registered, this is noted on your registration receipt. Please bring a copy of your confirmation along with a government issued photo ID to collect your badge. Please care for your badge. A non-refundable replacement fee will apply to all lost, misplaced, stolen, forgotten and duplicate badge requests. Short range "Touch 'N Go" NFC badges will be in use at VRDC.

Request for taxpayer ID Number

Please email your W-9 requests to Registration Customer Service at vrdcregistration@ubm.com. The Federal Tax ID number for the Game Developers Conference is 11-2240940.

Hotel Reservations

If you have not yet made hotel arrangements, we urge you to do so immediately. For hotel reservations, please refer to the Travel Page.

Mailing Lists

Please notify us if either of the following occur:

  • Catalog change of address: If you're moving, or if your conference brochure is addressed incorrectly, please do one of the following:
    • Fax your corrections to (415) 947-6011, Attn: VRDC List Correction
    • Make corrections on your mailing address and mail it to us at:

      VRDC Marketing Dept - List Correction
      303 Second Street
      Suite 900, South Tower
      San Francisco, CA 94107

  • Duplicate Catalogs & Removal from Mailing List: If you're receiving duplicate copies of our conference brochure, please enclose the address area from each duplicate conference catalog you would like to be removed from, and mail or fax to the above address. To be removed from the mailing list, please fax or mail your address area from your catalog with instructions to be removed from the mailing list.

Children At The Show

Due to safety concerns, no one under the age of 18 (including infants in strollers), will be permitted at the VRDC.

Americans with Disabilities Act

If you require special assistance, auxiliary aids, interpreters or other reasonable accommodations while at the conference and/or expo, please contact Thomas Amaral at UBM Tech Game Network, producers of VRDC, at (415) 947-6271, at least four weeks prior to the event date.

Discount Code Policy

Discount codes cannot be combined with other discount promotions, including group discounts, exhibitor discounts, other special discount offers or previously purchased or registered passes. All discount codes are subject to review and are limited to one discount per registration.

Questions & Changes

If you have any questions please access the Contact Us area with questions related to the event and the conference program.

For registration related inquiries only, please contact our VRDC Registration Department or (415) 947-6918 or (866) 535-8993 Monday – Friday, 9am – 4pm PT. We will make every attempt to answer your questions or forward your request to the appropriate group. All requests for changes to a registration must be faxed in to (415) 947-6011, or you may mail your request to the above address.

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